All cats must be fully vaccinated and accompanied with a valid up-to-date vaccination certificate, which we need to sight. Boosters must have been administered no less than 14 days prior to arrival.

Cats must be flea and worm treated before entry. Not all flea treatments are effective; please ask your vet for advice. If fleas are suspected or detected we will treat them. The cost of any flea or worm treatment necessary during a cat's stay (including flea treatment for the pen and surrounding areas) will be charged to the customer.

We cannot accept male cats over 7 months old that have not been neutered, pregnant, or nursing queens.

No cat suffering from, or suspected to be suffering from, any infectious or contagious disease can be accepted. We reserve the right to refuse admission to any cat showing signs of ill health. Owners will appreciate that this is essential in order to safeguard the health of all cats boarded. If a cat is found to have a contagious disease, a £35.00 deep cleaning charge will be made.

Cats must be brought to the cattery in a secure carrier which will be stored on the premises.

We are happy to accommodate cats on medication. We can administer medication either orally or in food. Medication should be in original containers within a labelled clear plastic bag along with instructions on usage. The more we are aware of the cat's health, the better, should we need to contact a vet.

Should your cat need to see a vet during the stay, from our experience we will determine if the cat needs urgent attention. In which case we will contact your vet, or if unavailable, our vets (The Vale Veterinary Centre, Tiverton). We will also attempt to inform you or your emergency contacts.

All vet fees are the responsibility of the customer and payable on departure. If we have to take your cat to the vets, a charge of £7.00 is payable per journey to cover travel expenses.

We try to feed your cats with the same food they have at home and will discuss this at the time of booking. We maintain a stock of popular brands. We generally supply the food unless there is a special diet, in which case you will be asked to bring the food. All cats are fed twice a day. Kittens, older cats, and specific diets can be fed according to their special needs. Clean fresh water is available at all times.

We reserve the right to refuse a cat for boarding including, but not limited to, signs of illness, no valid vaccination and agressive behaviour.