Website cookies policy
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu
Our site has no cookies that are set by the site itself.
We do use Google Analytics and Facebook page plugin, they can set cookies and carry out third part requests.
Privacy Policy
What data held
We hold the minimum data about customers to enable us to efficiently run our business.
The data held is :-
Customer name, address phone number, email address
Customer additional contact name and numbers
Vet used
NOTE: The General Data Protection Regulation GDPR applies to data that can identify a living individual. This does not include animals.
How your data is used
We may use email and/or SMS text to communicate with you and/or your vet or emergency contacts.
We do not sell any of our customers information.
We may need to share your name/address with trusted parties such as your (or our) vet as needed should your pet require medical attention or if we need to validate information such as vaccination dates.
We use the following software/partners to run our business, each have privacy policies in place.
- Freeagent for accounting Freeagent GDPR
- SumUp for payment processing via card Sumup privacy
- Barclays Bank PLC for business bank account. Barclays
- Google cloud (G Suite) Gsuite GDPR
Is used as our main tool for supporting the running of our business. Our website is hosted on Google and we use Google tools such as, email, spreadsheet and documents. - Accountants - Thomas Westcott
Thomas Westcott privacy
Our Accountants are provided access to our FreeAgent accounting system as necessary.
Data retention
We delete (or anonymise) data from individuals that are no longer customers after 26 months.
Note, no longer a customer means not having contact with you.